N. Li, N. Kong, Q.L. Li and Zhibin Jiang (2017). Evaluation of reverse referral partnership in a tiered hospital system – A queuing-based approach. International Journal of Production Research, Vol. 55, No. 19, 5647–5663.
Reverse referral implies referring patients from a comprehensive hospital to a community healthcare centre. In recent years, it has become popular for post-acute care in the tiered Chinese hospital system as it helps achieve more balanced utilisation between facilities at different levels. Nevertheless, it remains unclear how to implement the reverse referral partnership given the likely conflicting interests between the involved hospitals. In this paper, we evaluate a reversal referral partner